Frequently Asked Questions
Q: How do I know what size to order?
A: We recommend checking our size guide for detailed measurements. Sizes may vary between brands, so refer to the specific product’s sizing chart for the best fit.
Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided the items are unworn, in their original packaging, and with tags attached. Refunds will be issued to the original payment method.
Q: Do you offer exchanges?
A: Yes, we offer exchanges for a different size or style, subject to availability. Contact our customer service team for assistance.
Q: How long does shipping take?
A: Delivery times vary depending on your location. Standard shipping usually takes 3-7 business days. Express options are available at checkout.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use this to monitor your delivery status.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options.
Q: Are your products authentic?
A: Yes, we only sell 100% authentic products from trusted brands.
Q: How do I care for my shoes?
A: Follow the care instructions provided with your purchase. Generally, avoid excessive moisture and store in a cool, dry place.
Q: Can I cancel or modify my order after placing it?
A: Orders are processed quickly, so changes may not be possible once placed. Contact us immediately if you need assistance.
Q: Do you offer discounts or promotions?
A: Yes, we regularly run promotions. Subscribe to our newsletter or check mountfordshoes.com for the latest deals.
Q: What if my item is out of stock?
A: Popular items may sell out quickly. You can sign up for restock notifications on the product page.
Q: How do I contact customer service?
A: For any questions, reach out through the contact form on mountfordshoes.com. Our team is happy to help!
Q: Are gift cards available?
A: Yes, e-gift cards are available for purchase on mountfordshoes.com.
Q: What materials are used in your shoes?
A: Materials vary by product. Check the item description for details on leather, fabric, or other components.
Q: Do you have a physical store?
A: Currently, we operate exclusively online at mountfordshoes.com.
Q: How do I clean my shoes?
A: Use appropriate cleaners based on the material. For leather, a damp cloth and conditioner work best. Fabric shoes may require gentle brushing.
Q: Can I pre-order items?
A: Pre-orders are occasionally available for upcoming releases. Check the product page for details.
Q: What if I receive a defective item?
A: We stand by our products. If you receive a defective item, contact us for a replacement or refund.
Q: Do you offer wide or narrow sizes?
A: Some styles offer wide or narrow options. Check the product details for availability.
Q: How do I stay updated on new arrivals?
A: Follow us on social media or subscribe to our newsletter for the latest updates.
For more information, visit mountfordshoes.com.